Unca Walt
Well-Known Member
- Joined
- Jul 24, 2020
- Messages
- 6,156
- Reaction score
- 31,860
Your timing of that question could not have been better. (*snork*) The status, summed, as of yestiddy moanin:hey man , I been meaning to ask you , how did things turn out with the toyota?
So... I gets onna phone with some corporate dude. NOT the dealership. I update the dude with the information that I HAVE THE FIX BECAUSE I CHECKED THE DOCUMENTED-BY-TOYOTA LOUSY QUALITY OF BRAND NEW TOYOTAS. <-- Toyota Bulletin covers fix. I told him I had to spend $150 because their "fix" wasn't: Had to buy a jump-starter to stash in the trunk, and a trickle-charger to hook up to the battery every night, just so I could be sure my wife would not be stranded alone like she was the first time... due to Toyota incompetence and cupidity.
I pointed out that as an Electronics Engineer, having some kid tell me there is:
1. "A part that is back-ordered for the battery, and the battery must have this part."
2. "There was a single cell in the battery without fluid, that is why the whole car was dead."
3. "We put a charge on the battery, so it is all fixed now."
Told the corporate dude that the bad business model of lying to customers instead of doing the same amount (no, less by an order of magitude) of effort this customer did to discover the known -- and published internal Toyota document -- fix to this known (and denied) problem is not only insulting, but could cost Toyota millions.
Told him I was pissed, and Toyota would really be totally regretful if they fail to placate me completely and was that clearly understood.
Corporate dude is wholly gracious where I was not. Corporate dude says he is taking over this issue.
I get a phone call two hours later. "Come in any time you want and we will immediately fix your car. We will put the programming of the car computer fix in. You need not make an appointment."
The Beautiful Witch and Big, Bent, Gray, and Old drive in. They ushered us into the fixit area with big smiles and all of the upper management of the dealership standing by. TINS
We went upstairs in the dealership to the putting green. Forty minutes later, three dudes come up to tell us our car is ready... and they also just washed it. Then, the dealership honcho tells us if we are ever unable to get the car started, we just call this number and they will come to us no matter where we are, and fix it or bring the car in to fix it.
I would put this one in the "Win" column.