I'm pleased to see they helped you out. I have an order with them right now and yesterday I needed to email them about why the tracking number doesn't seem to update past "No information is available yet". I got the tracking number on tuesday after placing my order on friday. Well I got a responce this morning from Rachael saying my order has shipped in two seperate packages!
That's wierd because unless they plan to ship them both in stealth packaging, I'm concerned. So she gave me a tracking number that showed it was close to me, but the other tracking number still says no info yet. I guess we will see, at least the email responce was fast. I'll update when I know more.